🚦 The Customer Journey

🔥 Innovation is the lifeblood of progress : the R SPRINT Customer Journey template is your secret weapon.

This workshop system is the gold standard for facilitators, innovators, and designers seeking to optimize their workflow.

By using R SPRINT, you'll save time, enhance collaboration, and unlock fresh ideas that drive success. Innovate faster, facilitate smarter ❤️

👩‍🚀 👨‍🚀 ABOUT THE CREATOR

With nearly a decade of experience as Head of Product, Boris Petrovitch Njegosh (linkedin) has a strong background in design and expertise in facilitation and design thinking.

Boris began his career at Renault Group in 2010 as the Digital Creative Director, where he focused on improving mobile design and enhancing user experiences.

In 2015, Boris cofounded INTERSTELLAR, where he led digital transformations for major blue-chip companies. Multiple time awards and nominated for his remarkable contributions and achievements within the facilitation community is adept facilitation and design thinking skills guarantee a lifespan experience on his templates collection.

🧐 WHAT ARE WE DOING HERE ?

A customer journey map is a visual overview of how users experience your products or business across multiple touchpoints.

By visualizing actions, thoughts, and emotions your customers experience, this map helps you better understand them and identify opportunities / pains encounter.

🤨 WHY ARE WE IN ?

Customer journey maps help to find answers to the “How to deliver on the concept and create wow-worthy experiences ?“ question.

🤓 HOW DO WE RUN IT ?

This workshop is designed to be driven in 90 to 120 minutes following the instructions :

A - FRAME

1. Before considering your journey phases, start to name and describe step by step actions your customer has to go through from the starting point to the end of his user experience,
2. After you feed jobs to be done, try to aggregate several steps in few phase (EPICS) to have a clear visibility about the stages defining your customer experience.

B - ACT

1. Identify for each frame which touch point could be used by the customer,
2. For each steps, identify which gains and which pains the customer will face.

C - FEEL

At last, try figure out the emotional mood of your customer during each step.

🏆 MIRO TOP CHOICE SINCE 2022

Awarded methodology and several times nominated* framework by MIRO, R SPRINT workshops frameworks are world class tools designed by experts facilitators.

Used by numberless organisations, from industrial blue chip companies, to banking & public institutions, tech & startup organisation or humanitarian NGOs, our framework is crafted by experts since 2016. So fasten your seatbelt and enjoy your experience !

🧑🏿‍🎤👩‍🎤 WHO SHOULD USE THIS TEMPLATE ?

Facilitators, Marketing Teams, Product Managers, Customer Support/Service Teams, Sales Teams, User Experience (UX) Designers, Customer Success Teams, Business Analysts, Content Creators, Market Researchers, Brand Managers, Customer Insights Teams, Innovation Teams, E-commerce Teams, CRM (Customer Relationship Management) Teams, Business Development Teams, Quality Assurance/Testing Teams, Leadership and Executives, Cross-functional Teams.

🎙️THEY'RE TALKING ABOUT US

"It's going to be so useful to lots of professional. Both aesthetic & practical. In short, I love it."

Nathy Ravez Workshop facilitator at LA WORKSHOPPEUSE

"A journey from pre-pandemic, paper-based workshops to a robust and complete workshop design system, now available for multiple platforms.
If you aren't into creating something from scratch but still want an amazing-looking, functional experience, the R SPRINT team have you covered !"

Jonathan White Workshop facilitator at HIRO STUDIO

🙌 KEEP IN TOUCH

Not decided today ? Visit our web page to learn more about the R SPRINT workshop system and get into a world class community of facilitators !

🤩 SATISFIED OR REIMBURSED !

Because all our product are crafted by 10 years of experience solving industrial and top companies real case challenges, we're convinced that using our templates following instructions will bring you full satisfaction or we will reimburse (see our 7 DAYS SATISFIED OR REIMBURSED reimbursement policies).

* RSprint template doesn't include licences for MIRO or FIGMA Figjam platforms.